Terms of Service

These Terms constitute a legally binding agreement between you (“User”, “you”) and Talari AI Services OU, a private limited company incorporated under Estonian law (registry code: 00000000), with its registered office at Street Address, City, Estonia(“Talari”, “we”, “us”).

Talari operates the talari.ai platform, accessible at https://talari.ai and through associated applications and APIs. These Terms apply to all features, tools, and services made available through the platform.

talari.ai is an AI-powered professional documentation platform designed for healthcare practitioners, therapists, legal professionals, consultants, and other knowledge workers. The platform provides:

• NinaSession— real-time session documentation with audio transcription, PII anonymisation, and AI-generated structured reports.
• Retrieval-Augmented Generation (RAG)— document upload and intelligent retrieval to provide contextual knowledge during sessions.
• Document management— professional knowledge base with vector search capabilities.
• Template system— customisable report templates with XML-based field mapping and data binding.
• Virtual assistant— conversational AI interface for document queries and professional support.
• Remote sessions— WebRTC-based remote participation with invite links and guest consent management.

The talari.ai platform is designed exclusively for professional use by individuals aged 18 or older. By using the platform, you represent and warrant that:

• You are at least 18 years of age and have the legal capacity to enter into these Terms.
• You are using the platform in a professional capacity (healthcare, legal, business, counselling, or similar).
• You are authorised by your organisation (if applicable) to process the personal data of clients, patients, or other data subjects through the platform.

To access the platform, you must create an account by providing accurate and complete registration information. You agree to:

• Provide truthful, accurate, and current information during registration.
• Maintain the confidentiality of your account credentials.
• Immediately notify us at legal@talari.ai of any unauthorised access to your account.
• Accept responsibility for all activities conducted through your account.

We implement industry-standard security measures including password hashing (bcrypt, cost factor 12+), optional two-factor authentication (TOTP), HttpOnly session cookies, and server-side session management with automatic expiry. However, you are responsible for maintaining the security of your own devices and credentials.

You agree not to use the platform to:

• Upload, transmit, or store any content that is unlawful, defamatory, obscene, or that violates the rights of any third party.
• Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code of the platform or its AI models.
• Circumvent, disable, or interfere with security features, access controls, or rate-limiting mechanisms.
• Use automated tools (bots, scrapers, crawlers) to access the platform except through our documented APIs.
• Resell, sublicence, or redistribute access to the platform without a valid reseller agreement.
• Intentionally submit false, misleading, or fraudulent data.
• Use the platform in violation of any applicable law, regulation, or professional code of conduct.

We reserve the right to suspend or terminate accounts that violate these terms, with or without prior notice depending on the severity of the violation.

Talari makes no representations or warranties regarding the accuracy, completeness, or fitness for purpose of any AI-generated content. The use of AI outputs in clinical, legal, or other professional settings is entirely at your own professional judgement and risk.

Our collection, use, and protection of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using the platform, you acknowledge that you have read and understood the Privacy Policy.

Key data protection measures include PII anonymisation before any data is sent to third-party AI providers, encryption in transit (TLS 1.2+), tenant data isolation in our multi-tenant architecture, and irreversible data purging upon session finalisation.

Where you act as a Data Controller and Talari acts as your Data Processor (as described in Section 3), a Data Processing Agreement (DPA) pursuant to Art. 28 GDPR is required. Our standard DPA is available upon request and covers:

• Subject matter and duration of processing.
• Nature and purpose of the processing.
• Categories of data subjects and personal data.
• Obligations and rights of the Controller.
• Technical and organisational measures (Art. 32 GDPR).
• Sub-processor management and notification obligations.
• Data return and deletion upon termination.

To request a copy of our DPA or to execute a customised agreement, please contact legal@talari.ai.

talari.ai offers subscription-based access with the following terms:

• Free trial: New accounts receive a 30-day free trial with access to core platform features. No payment information is required to start a trial.
• Subscription tiers: Paid plans are available at various tiers (Basic, Standard, Premium, and custom enterprise plans) with features and usage limits as described on our pricing page.
• Payment processing: All payments are processed securely through Stripe Inc. in compliance with PCI-DSS. We do not store full payment card details on our servers.
• Billing cycle: Subscriptions are billed monthly or annually, as selected at the time of purchase. Fees are non-refundable except as required by applicable law.
• Price changes:We will provide at least 30 days' written notice before any change to subscription pricing takes effect.

Either party may terminate these Terms at any time:

• By you: You may close your account at any time through the platform settings or by contacting legal@talari.ai.
• By Talari: We may suspend or terminate your account for violation of these Terms, non-payment, or if required by law, with reasonable notice where circumstances permit.

Upon termination:

• You may request a data export in a machine-readable format (Art. 20 GDPR) within 30 days of termination.
• All active sessions will be finalised, triggering the irreversible purge of sensitive session data.
• Your account data will be deleted within 30 days, subject to legal retention obligations (e.g. tax records).
• Any remaining prepaid subscription fees for the current billing period are non-refundable, unless otherwise required by applicable consumer protection law.

Your content: You retain all rights, title, and interest in the content you upload, create, or generate through the platform, including session transcripts, uploaded documents, and AI-generated reports. Talari does not claim ownership of your content.

Platform IP: The talari.ai platform, including its software, algorithms, user interface design, documentation, trademarks, and all underlying technology, is the exclusive intellectual property of Talari AI Services OU and is protected by Estonian and international intellectual property law.

Limited licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform in accordance with these Terms for the duration of your subscription. This licence does not include the right to sublicence, modify, distribute, or create derivative works based on the platform.

To the maximum extent permitted by applicable law:

• The platform is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Talari makes no warranty regarding the accuracy, reliability, or completeness of AI-generated content. You acknowledge that AI models may produce errors, omissions, or hallucinations.
• Talari's aggregate liability for any claims arising out of or relating to these Terms or your use of the platform shall not exceed the total fees paid by you to Talari in the 12 months preceding the event giving rise to the claim.
• In no event shall Talari be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.
• Force majeure: Talari shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, war, terrorism, epidemics, government actions, power failures, internet outages, or third-party service disruptions.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

You agree to indemnify, defend, and hold harmless Talari AI Services OU, its directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the platform in violation of these Terms.
• Your breach of any applicable law, regulation, or professional standard.
• Your failure to obtain necessary consents or authorisations from data subjects whose personal data you process through the platform.
• Content you upload, create, or transmit through the platform.
• Any third-party claim arising from your professional use of AI-generated content.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Estonia, including the Estonian Law of Obligations Act (Volaoigusseadus), without regard to its conflict of law provisions.

Where you are a consumer within the meaning of EU consumer protection law, mandatory consumer protection provisions of your country of habitual residence shall apply to the extent that they provide a higher level of protection. In particular, nothing in these Terms affects your rights under Directive 2011/83/EU (Consumer Rights Directive) or Directive 93/13/EEC (Unfair Contract Terms Directive).

We encourage you to contact us at legal@talari.ai to resolve any disputes amicably before initiating formal proceedings.

If you are a consumer in the EU, you may also use the European Commission's Online Dispute Resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr

Any disputes that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of Harju County Court (Harju Maakohus) in Tallinn, Estonia, subject to any mandatory jurisdictional rules under EU law that may grant jurisdiction to the courts of your habitual residence.

We reserve the right to modify these Terms at any time. Material changes will be communicated to you via email and/or a prominent notice on the platform at least 30 days before they take effect. Your continued use of the platform after the effective date of any modification constitutes your acceptance of the revised Terms.

If you do not agree with the modified Terms, you may terminate your account before the changes take effect in accordance with Section 10.

For any questions regarding these Terms, please contact us: